Server Administration 3 Tier Systems conducts 24 hour system and network monitoring. Any service failure is immediately reported via email and pager to multiple members of the 3 Tier Systems network staff. 3 Tier Systems responds to all network outages immediately. All system administration can be performed remotely. Hardware failures are addressed through "local hands" service contracts at the Carrier Data Facilities. 3 Tier Systems publishes all uptime and performance statistics on the web. Access to the statistics are made available to the customer for the duration of the service agreement. 3 Tier Systems, Inc. 4275 Executive Square Suite 800 La Jolla, CA 92037 858-292-0322 [email protected]